Fraud Investigation & Chargeback Management Services
We investigate suspicious transactions, build representment packages that win disputes, and fix the root causes behind your fraud, so your chargeback ratio stays low and your payment processor relationships stay intact.
Every chargeback costs more than the sale.
Lost revenue, fees, reserves and, at worst, a MATCH list placement that can block card processing for years. We combine investigation, dispute representation and prevention so losses don't repeat.
Evidence-Based Disputes
Reason-code responses and rebuttals
Root-Cause Analysis
Patterns, gaps and vulnerabilities
Ongoing Reporting
Win rates, trends and financial impact
Who we work with
Payment Processors & E-Commerce
Card-not-present fraud, account takeover and dispute volume.
Gaming & Sweepstakes
Bonus abuse, friendly fraud and processor compliance.
FinTech & Subscriptions
Synthetic identities, trial abuse and recurring billing disputes.
How it works
Triage & Evidence
We review alerts and disputes, then gather transaction, device, IP and delivery data.
Investigation
We analyze patterns, velocity and behavior to confirm fraud and find its source.
Dispute Representation
We prepare reason-code responses, evidence packages and rebuttal letters.
Prevention & Reporting
We tighten rules and verification, then report win rates and trends monthly.
Frequently Asked Questions
What types of fraud do you investigate?
Card-not-present fraud, account takeover, friendly fraud, promotion and bonus abuse, and return and refund abuse.
What is friendly fraud?
When a customer disputes a legitimate charge, often claiming they didn't authorize it or never received the item. Strong evidence packages are key to winning these disputes.
What happens if chargebacks get too high?
Processors may raise fees, hold funds or require reserves. Excessive chargebacks can lead to account termination and placement on the MATCH list, which can block card processing for up to five years.
Stop losing revenue to fraud and chargebacks
Book a free consultation and get a clear plan to cut disputes and recover losses.